Eurotoys is a Danish toy store. Its web store sells for instance children's toys, masquerade costumes, playhouses and bicycles. All toys and other products sold are CE marked and accepted in Europe. For the web store localized in Finland Eurotoys chose Maksuturva Basic with return tools as a payment service.
”We wanted to get a simple service to complement our other payment options. We already had card and invoice services, but we wanted to provide our customers with the option of paying via online bank", states Vilja Högström from Eurotoys.
In Finland it is a good decision to offer online bank payments, because as many as 65% of web buyers prefer this payment method.
With Maksuturva's returns management tools Eurotoys is able to handle the webstore's returns and money refunds efficiently and hence offer its customers more fluent customer service experience. That is something that Högström praises as well: according to her the everyday tasks are now handled fluently and the webstore has received positive feedback also from its customers.
”The solution we chose has been functioning well and we have been satisfied with the service. Even the implementation of the service was an easy 'plug&play' project. We also got all the help we needed and our questions were answered quickly."
During the interview Eurotoys gave us great development ideas that are now added to our product development plan. You can also give us feedback at any time by filling out a form at our contact page »