The webstore Aukia.fi is part of the Aukia Group that was founded already in 1956. Aukia’s brick-and-mortar stores operate under names Moda Aukia and Jim&Jill in many cities in Central Finland. Their selection consists of clothing, shoes and accessories, from both local Finnish brands and well-known international casual and smart casual clothing lines. The web store sells a wide sample of this selection.
When it comes to operations of the web store, Aukia has focused especially on reliable and fast deliveries: all products sold in the web store are already stored in warehouses in Finland. For payment service Aukia.fi chose Maksuturva’s Gold service.
”We chose Maksuturva for our service provider because we wanted to offer our customers a trustworthy and secure way of paying with the payment method they prefer”, tells the web store administrator Timo Aukia.
In addition to a wide selection of payment methods, Maksuturva Gold service includes tool for returns management, which makes the handling of product returns and refunds fast and efficient.
”Managing product returns efficiently is the key factor in the fashion web stores’ success. We believe that for our customers the easiness of the returns tools and for us the reduction in the amount of manual work will speed up the cycle of selling returned products and reduce the costs of returns. Our clientele consists of many new online shoppers, and for the them satisfaction guarantee of the return tools decreases the threshold for purchasing online”, states Aukia.
Aukia also says the implementation of Maksuturva’s services was conducted excellently: the project combined a ready-made and tested service package and customer-oriented tailoring in order to build a service that was compatible with Aukia’s systems.
”We can heartily recommend”, says Aukia for all who are considering Maksuturva’s services.