Service Notification

9.12.2013 14:46:24

Dear Customer,

On 9th of December we experienced disruptions in our services. The payment services were not available on Monday 11.35 am - 00.16 pm (Finnish time, EET, UCT +02:00).

The reason for service disruptions: Sudden failure in our technical service provider’s (Cygate Oy) systems. The failure was caused by an error in communication system software which is supposed to provide fault tolerant shifting in hardware malfunctions. Due to the error, the system was rebooted which takes about 30 minutes.

The needed measurements are being made in order to prevent these problems from repeating. Also, we have continuous interaction with our service provider in order to maintain our high level of service.

We apologize for any possible inconvenience.

Best Regards,
Customer Service

(09) 4241 7050

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