Effective return and refund management

With our return and refund management tools, product returns and refunds are handled effectively.

Save time and money by handling returns and refunds with the best tools on the market


Maksuturva offers two effective and convenient alternatives for web store product return- and refund- management:

  • With the Extranet-service, always a part of our core-product, you can easily take care of refunds
  • As an additional service, we offer the Buyer's Assistant -service, that includes an online return form that allows your web store to handle returns more effectively 

With the Buyer's Assistant -service you can offer your customers a quick and easy way to take care of returns anywhere at anytime.

Manage payment refunds in Extranet

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Extranet – where the web store staff can conveniently handle refunds – is always made available for the use of the web store.

  • During the return period defined by the web store (e.g., 14 days from payment), payments can be easily refunded to buyers either in full or in part.
  • Regardless of the payment method, refunds are always made either within the Extranet service or via the interface (API).
  • Payments are always automatically refunded to the customer in the original payment format (bank, card, invoice, part payment).

Manage product returns more effectively with the Buyer's Assistant

Read more about the Buyer's Assistant

In addition to the Extranet service, we offer your customers a 24/7 self-service channel called Buyer's Assistant, where customers are able to personally report products they wish to return. 

  • In place of paper, the online return form – which fits right in with the image of your web store – improves the customer experience.
  • Automatic gathering and utilization of the return/refund data supports warehouse and purchases-based planning.
  • Automated refunds applied to the payment format used by the buyer after web store confirmation
  • Return/refund procedures in accordance with the Consumer Protection Act and EU directives
  • The online return form works in phones and tablets as well as on laptop and desktop computers.

An online portal reduces contacts with Customer Service and return is handled by confirming the return as received by the seller.

The Buyer's Assistant in a nutshell

Offer your customer a quick and easy way to  take care of returns 

The web store gets a notification of an incoming return immediately after a customer has filled out the online return form.


Make refunds easy 

Payments are always automatically refunded to the customer in the original payment format (bank, card, invoice, part payment)

All information concerning payments and returns can be found in one place.

A satisfied customer will return to the web store again and again.


Handle product returns more effectively 

The only thing the web store has to do is to confirm that the return has been handled.

After this, Maksuturva will take care of the payment-refund.


Case Moda Aukia

In addition to a wide selection of payment methods, Aukias’s service includes Maksuturva’s Buyer's Assistant -service for managing returns and refunds, which makes the handling of product returns and refunds fast and efficient.

Watch the Case-video (in Finnish) or read the whole case in English

Among others, the following web stores rely on Maksuturva's Buyer's Assistant -service:

  • HSL
  • Zalando
  • Reima
  • Atria
  • Puuilo
  • Messukeskus
  • Instrumentarium
  • Henri Lloyd
  • Nissen
  • Bauhaus
  • EQ
  • Berner
  • Paulig
  • Neste
  • Olympiakomitea
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Mechelininkatu 1 A

FI-02150 Helsinki, FINLAND


Office tel. +358 9 3213 300

Sales tel. +358 9 4241 7055 

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