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Effective management of returns and refunds

With our return and refund management tools, product returns and refunds are handled effectively, enabling a high standard of customer service.

 

Save time and money by handling returns and refunds with the best tools on the market

Maksuturva offers two effective and convenient alternatives for the handling of web store product returns and refunds. Decide which sort of service standard you want to offer to your customers and select the option that best suits you.

Offer your customers a fast and easy way to report returns anywhere, anytime.

The online return form and Web Buyer’s Services are already trusted by web stores such as Aukia, Silmäasema, Nanso Group, Henri Lloyd, HSL/HRT and many others.

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Our services always include the Extranet service

Extranet – where the web store staff can conveniently handle refunds – is always made available for the use of the web store.

  • During the return period defined by the web store (e.g., 14 days from payment), payments can be easily refunded to buyers either in full or in part.
  • Regardless of the payment method, refunds are always made either within the Extranet service or via the interface (API).
  • Payments are always automatically refunded to the customer in the original payment format (bank, card, invoice, part payment).

No more asking customers for bank account details, troublesome bank transfers or crediting of invoices - let's make money refunds easier!

Offer your customers a modern online return form as well

In addition to the Extranet service, we offer your customers a 24/7 self-service channel where customers are able to personally report products they wish to return. 

  • No more old-fashioned paper forms – an online return form that fits right in with the image of your web store improves the customer experience
  • Automatic gathering and utilization of the return/refund data supports warehouse and purchases-based planning.
  • Automated refunds applied to the payment method used by the buyer after web store confirmation
  • Return/refund procedures in accordance with the Consumer Protection Act and EU directives
  • The online return form is mobile optimized and works on all devices

An online form reduces contacts with Customer Service and the return is handled by confirming the return when received by the seller. We'll handle the rest!