Maksuturva offers two effective and convenient alternatives for web store product return- and refund- management:
With the online return form you can offer your customers a quick and easy way to take care of returns anywhere at anytime.
Extranet is a always a part of our service packages. Web store staff to conveniently handle refunds via the service.
No more asking customers for bank account details, troublesome bank transfers or crediting of invoices - let's make payment refunds easier!
In addition to the Extranet service, we offer your customers a 24/7-self-service-channel where customers are able to personally make a notification of products they wish to return.
An online form reduces contacts with Customer Service and the return is handled by confirming the return when received by the seller. We'll handle the rest!
The web store gets a notification of an incoming return immediately after a customer has filled out the online return form.
Payments are always automatically refunded to the customer in the original payment format (bank, card, invoice, part payment)
All information concerning payments and returns can be found in one place.
A satisfied customer will return to the web store again and again.
The only thing the web store has to do is to confirm that the return has been handled.
After this, Maksuturva will take care of the payment-refund.
In addition to a wide selection of payment methods, Aukias’s service includes Maksuturva’s tools for managing returns and refunds, which makes the handling of product returns and refunds fast and efficient.
Watch the Case-video (in Finnish) or read the whole case in English