Maksuturva offers two effective and convenient alternatives for web store product return- and refund- management:
With the Buyer's Assistant -service you can offer your customers a quick and easy way to take care of returns anywhere at anytime.
Extranet – where the web store staff can conveniently handle refunds – is always made available for the use of the web store.
In addition to the Extranet service, we offer your customers a 24/7 self-service channel called Buyer's Assistant, where customers are able to personally report products they wish to return.
An online portal reduces contacts with Customer Service and return is handled by confirming the return as received by the seller.
The web store gets a notification of an incoming return immediately after a customer has filled out the online return form.
Payments are always automatically refunded to the customer in the original payment format (bank, card, invoice, part payment)
All information concerning payments and returns can be found in one place.
A satisfied customer will return to the web store again and again.
The only thing the web store has to do is to confirm that the return has been handled.
After this, Maksuturva will take care of the payment-refund.
In addition to a wide selection of payment methods, Aukias’s service includes Maksuturva’s Buyer's Assistant -service for managing returns and refunds, which makes the handling of product returns and refunds fast and efficient.
Watch the Case-video (in Finnish) or read the whole case in English